Return Policy

Return Policy – STORELISK.RO

1. Right of Return
1.1. Any product from our store can be returned within 14 calendar days.
1.2. The return shipping cost is borne by the customer.
1.3. According to Article 9, paragraph 1 of Government Ordinance no. 34/2014, you have the right to withdraw from distance contracts without providing reasons, within 14 days from the date you receive the product.

2. Returning products in case of defects or damage
2.1. If you receive a product that is defective or damaged during transport, it is eligible for replacement or free return.
2.2. You must notify us within 48 hours of receiving the package.
2.3. If we do not receive the notification within this timeframe, the request will not be approved.
2.4. After the request is approved:

  • We will send a courier to collect the defective product;

  • The value of the product will be refunded to your account or, if preferred, the product can be replaced with an identical one.

3. General conditions for return
3.1. Products must be returned:

  • In the condition in which they were received;

  • In the original packaging;

  • Accompanied by all accessories and original documents.

3.2. According to Government Ordinance 34/2014 (art. 14, para. 3), STORELISK.RO reserves the right to withhold a sum of money if:

  • The customer returns the product without all accessories;

  • The product has technical or cosmetic defects that can be remedied.

3.3. The fee for restoring the product to its original condition will be determined after a technical, cosmetic, and integrity inspection and may be between 20-50% of the received amount.

3.4 You are responsible only for any reduction in the product’s value resulting from handling other than what is necessary to determine its nature, characteristics, and functionality.

3.5. Damage to Products During Return Shipping

  • In the event that the product is damaged during return shipping, STORELISK.RO reserves the right to retain a sum of money to cover the lost value, considering that the product can no longer be sold in proper condition.
  • The customer is responsible for resolving any issues related to shipping (courier or any other cause of the damage), as STORELISK.RO cannot be held liable for damages that occur after the package has been handed over for return.

4. Refund procedure
4.1. After the returned products are checked, the refund will be made within 14 working days.
4.2. Refund methods:

  • For card payments: the money will be returned to the account from which the payment was made;

  • For cash-on-delivery payments: the money will be returned to the bank account provided via office@storelisk.ro or through the “Comments” section in the return form, if you have an account on the website.

4.3. Packages sent with cash-on-delivery shipping for return will be refused.

5. Customer responsibility
5.1. We are not responsible for incorrect information provided by customers.

6. Additional instructions for return

  • Carefully read the previous sections for packaging and sending conditions;

  • Complete the return form correctly;

  • Make sure to provide a valid IBAN for the refund.