We take care, you enjoy

1. Shipping & Delivery

At STORELISK, we make sure that all parcels arrive safely and that every order is carefully prepared, depending on the sensitivity of the products. Fragile items are individually packaged free of charge, even if this process takes longer, in order to guarantee their integrity.

Delivery time:

  • We guarantee the dispatch of orders within a maximum of 2 working days.

  • We strive to ship every order the same day, if possible, or by the next day at the latest.

  • Rates calculated based on kilograms:

    • Home delivery (Romania): starting from 19.99RON / 3.80EUR

    • Delivery to easybox (Romania): starting from 10RON / 1.90EUR
    • International delivery (EU/Worldwide for available countries): Shipping costs are calculated automatically at checkout, based on the products in your cart and the delivery address. You will see the exact shipping cost before completing your order, after entering your delivery address, without needing to provide any payment card details.

      For some countries, international shipping costs may be higher. For this reason, it is often more cost-effective to order multiple items in a single shipment whenever possible. In many cases, the shipping rate remains almost unchanged for parcels weighing between 1 kg and 10 kg or more. However, for some countries shipping rates may vary in 2 kg increments.

Available delivery methods:

  • Delivery by express courier;

  • Delivery to easybox.

Tracking: You will receive the tracking number by email as soon as the order is handed over to the courier.

Free shipping: For orders over 300RON / 57EUR (Romania only).

Products damaged during transport: If the product arrives damaged, we will replace it or issue a refund, if  we are notified within 48 hours of receiving the package. We take on this risk for you, as we trust the care and attention we put into packaging every order.

Countries available for delivery:

  • Romania, Bulgaria, Hungary, Greece, Germany, France, Italy, Austria, Slovakia, Poland, Czech Republic, Croatia, Slovenia, Sweden, Belgium, Denmark, Finland, Netherlands, United Kingdom, United States

2. Product Returns

⚠️ Important → Read the Return Policy!

If you are not satisfied with your order, you can return the products within 14 calendar days.

The return shipping cost is covered by the customer, and the parcel can be sent through any courier company to the following address:
"Str. Vasile Lucaciu, Nr. 16, City: Negrești-Oaș, County: Satu Mare, Country: Romania, Postal Code: 445200"

General instructions:

  • Follow the steps below to return the product;

  • Read our return policy for more details on return conditions.

Returns without prior approval will be available soon!
AWB will be generated directly from our website!

Instructions for users with an account:

🎉 Congratulations! If you have an account on our website, returns are super easy and fast. All you need to do is access the My Orders section and follow the return steps.

  1. Go to the “My Orders” section in your account;

  2. Identify the order and select the option “Return item”;

  3. Fill in the reason for return, the desired action (refund or exchange), and any comments if necessary;

  4. If you paid cash on delivery, add your IBAN in the comments for the refund;

  5. If you paid by card, the money will be refunded to the same account;

  6. After approval, you will receive a confirmation email;

  7. Send the products with any courier to the address:
    Str. Vasile Lucaciu, Nr. 16, Negrești Oaș, Satu Mare County, Postal Code: 445200
    (Return shipping cost is supported by the customer).

Instructions for users without an account:

😕 We’re sorry, but the return process is a bit more complicated if you don’t have an account. We recommend creating an account for your next orders to enjoy simple, fast, and hassle-free returns.

  1. Send an email to office@storelisk.ro with:

    • First and last name;

    • Phone number;

    • Order number (or Order ID);

    • Reason for return;

    • Desired action (refund / exchange);

    • IBAN and account holder’s name (for cash-on-delivery payments).
      (If you paid online by card, this information is not necessary).

  2. Wait for our approval;

  3. Send the parcel via courier to the same address as above;

  4. After the product is verified, the money will be refunded to the indicated account.

💬 You can also contact us via WhatsApp or social media (Facebook, Instagram, TikTok) for assistance! Check out our Contact page!

Important:

  • Parcels sent for return with shipping costs payable upon delivery will be refused.

  • For additional support, you can contact us by email, WhatsApp, or social media.

 Customs & Import Restrictions Policy (Non EU Countries)

STORELISK ships products to multiple countries outside of EU. Customers are responsible for ensuring that the products they purchase are permitted for import into their destination country and comply with all applicable local laws and regulations.

  • Customer Responsibility

    • Customers are responsible for verifying that the ordered products are permitted for import into their destination country before placing an order.

    • Any customs duties, import taxes, VAT, or other fees imposed by local authorities are the responsibility of the customer unless explicitly stated otherwise.

  • Shipments Held, Confiscated or Abandoned

    • If a shipment is held, confiscated, refused, abandoned, or destroyed by customs authorities or any government agency due to local regulations, import restrictions, prohibited goods, or any other reason beyond our control, STORELISK cannot be held responsible for the loss of the shipment.

    • We cannot influence or overturn decisions made by customs authorities or the shipping carrier, nor can we guarantee the return of the shipment.

    • If the shipment is confiscated, abandoned, or destroyed and the goods are not returned to us, the order is not eligible for a refund.

    • By placing an order, you confirm that you have verified your country's import regulations and agree to this policy.


Back to shopping